iSupplier FAQ

iSupplier Portal

Frequently Asked Questions

Who would be my first point of contact for questions?

Your Buyer is your first point of contact if you are unable to find the answer to your question in this document or in one of the job aids. The Sales Representative / Account Manager for your company should know the AAM Buyer’s name.

I am a new supplier to AAM, how do I register to do business?

www.aam.com > Suppliers > Doing Business with AAM > Click here for Prospective Supplier Submission

Where do I go to login to iSupplier Portal?

www.aam.com > Suppliers > Doing Business with AAM > Click here for R12|iSupplier Portal

What features are available in iSupplier Portal?

iSupplier Portal is where Suppliers will find forecasts (DELFORS) and releases (DELJITS), Payment Status, Bulletins and Specifications, Manuals, PPAP, PRR etc. It is AAM’s information repository for Suppliers. If you would like to have access, please contact your SSC (see Question below for answers on SSC).

Who is my SSC and what does it stand for?

SSC stands for "Supplier Security Coordinator". This is the person within your company that controls access to AAM’s iSupplier portal for your company’s associates. If you do not know who has that responsibility in your company, you can contact your Buyer.

What if I am being told by AAM that my company does not have a SSC?

That would mean your company is not yet set up for iSupplier access. Please fill out "Supplier Security Coordinator Registration" form in the Access Request Forms section on the left panel of this page, for instructions on gaining access to iSupplier Portal.

Is there a job aid for the SSC?

Yes, they can be accessed through the following path in the iSupplier Portal:

AAM Supplier Bulletins and Specifications > Requirements & Specifications > Procurement

 

Can my company have more than one SSC?

You can and should have a backup SSC. Fill out the “Supplier Security Coordinator Registration” form (located in the Access Request Forms section).

Our SSC is no longer in our Company. Can we sign up for a new one?

If your SSC is no longer with your Company (or in a different division), you can use the “Supplier Security Coordinator Registration” form to have the previous SSC removed and replaced. That form is found in the Access Request Forms section on the left panel of this page.

I cannot see the PO and shipments for one or more of our sister plants. Why is that?

Plants in different countries have different tax ID’s, and AAM has to set them up as separate Companies for tax purposes. The same applies to companies that have more than one division; each division has their own tax ID.

My Company changed names and now I cannot see the new PO’s that I received in my email box. Why is that?

Most name changes require AAM to set up a new Company for tax reporting reasons. That means you need to have a SSC set up for the new Company. Quality and EDI will also have to be addressed. Simply request that your Buyer provide you with the “Consolidated Supplier Entry Form”. Complete the form and return it to your Buyer or go back “Doing Business with AAM” and click the “Prospective Supplier Registration” link.

I need to reset my password. Who should I contact?

If you are a SSC please go to https://aam.freshservice.com/support/home and open a ticket or call: 313-758-3155. If you are a user, but not the SSC, then your SSC can reset your password.

I did not receive my ID and password.

Have your Email System Administrator add “@aam.com” as a trusted email provider. This will prevent automatic emails from getting caught in your spam filter.

How can I get the PO sent to my mail box?

Please see “Bulletins and Specifications” and look at the job aid labeled “iSupplier Adding Contact for PO’s”.

My address changed, what do I do?

You must add a new address and inactivate the old address.

What name and address should we use when sending or Certificate of Liability insurance?

AMERICAN AXLE & MANUFACTURING HOLDINGS, INC.

1 DAUCH DR

DETROIT, MI 48211-1115

 

AMERICAN AXLE & MANUFACTURING

One Dauch Drive
Detroit, MI 48211-1198